Privacy policy

Last updated: November 12, 2026

This Privacy Policy explains how VooBang collects, uses, and discloses personal information when you visit voobanghome.com, place an order, contact us, or otherwise use our services.

Our online store is hosted by Shopify.

For privacy questions or requests, contact support@voobanghome.com.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, order history, payment status, delivery details, and return or refund records.
• Account information, if you create or use a customer account.
• Communications, including messages, photos, and other information you send to customer support.
• Technical and usage information, such as your IP address, browser type, device information, pages viewed, and interactions with our website.
• Marketing and privacy preferences, including subscription choices and consent settings.

Payment details are processed through the payment services available at checkout. Please do not send full payment card numbers, passwords, or other sensitive financial information to us by email.

2. Where Information Comes From

We receive personal information:

• Directly from you when you place an order, complete a form, create an account, or contact us.
• Automatically through your use of our website, including through cookies and similar technologies.
• From service providers involved in payments, order fulfillment, delivery, fraud prevention, and other store operations.

3. How We Use Personal Information

We use personal information to:

• Process and fulfill orders.
• Arrange payment, shipping, returns, and refunds.
• Provide customer support.
• Send order confirmations, shipping updates, and other service communications.
• Maintain customer accounts and preferences.
• Protect our store and customers against fraud, abuse, and security threats.
• Operate, maintain, and improve our website.
• Send marketing communications where permitted by law and in accordance with your preferences.
• Comply with legal obligations and resolve disputes.

Where applicable data protection law requires a legal basis, we rely on performance of a contract, compliance with legal obligations, our legitimate interests where permitted, or your consent, depending on the activity.

4. How We Disclose Information

We disclose personal information as reasonably necessary to:

• Shopify, which provides the platform used to operate our store.
• Payment providers that process transactions.
• Shipping, fulfillment, and logistics providers that deliver orders and handle related services.
• Technology and support providers that help us operate the website and respond to customers.
• Marketing or analytics providers, where those services are used and subject to applicable consent and opt-out requirements.
• Professional advisers, regulators, or authorities where necessary to meet legal obligations or protect legal rights.

Information may also be disclosed in connection with a proposed or completed business transfer, subject to applicable law and appropriate safeguards.

5. Shopify

Shopify processes personal information to provide and improve its services. In some circumstances, Shopify may process information for its own purposes, as described in its privacy notices.

For more information, visit:

https://www.shopify.com/legal/privacy/app-users

Shopify's privacy portal is available at:

https://privacy.shopify.com/en

6. Cookies and Similar Technologies

Our store uses cookies and similar technologies to support functions such as remembering cart contents, maintaining sessions, processing checkout, and protecting the website.

Depending on the features enabled on the store, additional technologies may be used for preferences, analytics, or advertising.

Where required by law, we obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and any privacy controls provided on the website. Disabling some cookies may affect store functionality.

If advertising-related disclosures qualify as a “sale,” “sharing,” or targeted advertising under applicable law, you may exercise the relevant opt-out rights through available privacy controls or by contacting us. We honor recognized opt-out preference signals where required by law.

7. Marketing Communications

Where you subscribe to marketing messages, you can unsubscribe using the link in the message or by contacting support@voobanghome.com.

Unsubscribing from marketing does not prevent us from sending necessary order, delivery, account, or other service-related communications.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining legally required records, preventing fraud, and resolving disputes.

Retention periods vary according to the type of information and applicable legal requirements.

9. International Processing

Shopify and other service providers may process personal information in countries outside your place of residence.

Where applicable law requires safeguards for international transfers, we use or rely on legally recognized transfer mechanisms and protections.

10. Security

We use reasonable measures designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure.

Please protect your account credentials and avoid sending sensitive payment information by email.

11. Your Privacy Rights

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Obtain a copy of certain information in a portable format.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain advertising-related processing.
• Appeal a decision concerning a privacy request, where applicable.
• Complain to a relevant data protection authority.

To submit a request, email support@voobanghome.com.

We may need to verify your identity and the authority of anyone acting on your behalf. We will respond within the timeframe required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

12. Children's Privacy

Our store is intended for a general adult audience and is not directed to children.

If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

We will publish the updated version on this page and revise the “Last updated” date. Where required, we will provide additional notice or obtain consent.

15. Contact Us

For privacy questions and requests, email:

support@voobanghome.com