Refund policy

Return & Refund Policy

At VooBang, we want you to feel confident about your purchase. If you need help with a return, a damaged item, or a refund, please contact support@voobanghome.com.

1. Our 30-Day Return Policy

You may request a return within 30 days of receiving your order.

For a change-of-mind return, the item must be unused, uninstalled, and in its original condition, with all included parts and accessories. Please retain the original packaging where reasonably possible, especially for mirrors and other fragile products.

These conditions do not limit your rights concerning faulty, damaged, incorrectly supplied, or misdescribed goods, or any rights you have under applicable law.

2. How to Request a Return

Email support@voobanghome.com with:

• Your order number.
• The name or email address used for the order.
• The item you wish to return.
• The reason for the return.
• Photos of the item and packaging, if the item arrived damaged, defective, or incorrect.

We will provide return instructions and the appropriate return address.

Please contact us before sending a return. The sender address printed on your package may not be the correct return address.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or different from what you ordered.

If it is safe to do so, take photos of the item, outer packaging, shipping label, and any visible damage. Do not handle broken glass or use a product that appears unsafe.

We will review the issue and arrange an appropriate remedy, which may include a replacement, repair, or refund, depending on the circumstances and your rights under applicable law.

For confirmed damage, defects, or fulfillment errors attributable to us, we will cover any necessary return shipping costs. We may ask you to retain the item and packaging while we assess the issue. Please do not dispose of them unless it is unsafe to retain them or we advise you to do so.

4. Return Shipping Costs

For change-of-mind returns, including ordering an incorrect size or color, the customer is responsible for return shipping costs.

If we offer a prepaid return label for a change-of-mind return, any amount to be deducted from the refund will be disclosed before you agree to use the label.

We do not charge restocking fees.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law. This does not apply to returns caused by our error or to statutory cancellation rights that require reimbursement of delivery charges.

Please package returned items securely. For fragile products, use suitable protective packaging and a trackable shipping service.

5. Refunds

Once we receive your return, we will inspect it and notify you of the outcome.

For eligible returns, we will issue the refund to the original payment method within 10 business days of receiving the returned item, or within any shorter period required by applicable law.

Your bank or payment provider may need additional time to post the refund.

If an item has been used, damaged, or returned incomplete for reasons unrelated to a defect or our error, we will explain any proposed reduction or refusal before finalizing the return, subject to applicable law.

6. Exchanges

If you would like a different size, color, or product, contact support@voobanghome.com. We will explain the available options based on stock availability.

An exchange is not confirmed until we have agreed on the arrangements with you.

7. Order Cancellations and Changes

Please contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate your request before the order is dispatched, but changes or cancellations cannot be guaranteed once fulfillment has begun.

If your order has already shipped, the return process may apply. This does not limit any cancellation rights available under applicable law.

8. Your Statutory Rights

This policy is in addition to, and does not replace, your legal rights.

Where applicable, customers in the European Union, European Economic Area, or United Kingdom may have a statutory right to cancel a distance purchase within 14 days of delivery without giving a reason, subject to legal exceptions. Mandatory rules concerning refunds, standard delivery charges, and faulty goods take priority over any conflicting provision in this policy.

9. Contact Us

For return and refund assistance, email:

support@voobanghome.com