Shipping policy

Shipping Policy

Thank you for shopping with VooBang. This policy explains how shipping, delivery, and shipping-related issues are handled.

For assistance, contact support@voobanghome.com.

1. Shipping Destinations

Available shipping destinations are shown at checkout.

If your address is not supported, or no shipping option is available for your order, please contact us before placing an order.

Availability may vary by product, destination, and package size.

2. Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

Any free-shipping offer or promotion applies only under the conditions stated with that offer.

3. Processing and Delivery Estimates

Please refer to the product page and checkout for any stated dispatch or delivery estimates.

Processing time and transit time are different. Processing covers preparation of your order before dispatch; transit time begins when the carrier receives the shipment.

If no delivery estimate is provided, please contact support@voobanghome.com before ordering, particularly if you need an item by a specific date.

Delivery estimates are not guaranteed unless we expressly identify a service as guaranteed. This does not affect any delivery deadline or other obligation imposed by applicable law.

4. Delays

Delays may occur because of severe weather, carrier disruptions, public holidays, customs procedures, or other unexpected circumstances.

If we become aware that we cannot meet a stated dispatch timeframe, we will notify you and explain the available options, including cancellation and a refund where required by law.

5. Order Tracking

When tracking is available, shipment details will be sent to the email address provided with your order.

Tracking information may not update immediately after a shipping label is created. If your tracking information appears incorrect or has not progressed, contact us for assistance.

6. Multiple Packages

An order containing more than one item may arrive in separate packages. If your order is split into multiple shipments, available tracking details will be provided for each shipment.

7. Shipping Address

Please check your shipping address carefully before completing your order, including apartment or unit numbers and postal codes.

If you notice an error, contact support@voobanghome.com immediately. We will try to update the address before dispatch, but changes may not be possible once fulfillment or shipping has begun.

If redelivery or address correction would result in an additional charge, we will explain the charge before asking you to approve it.

8. Missing or Undelivered Packages

If tracking shows delivery but you cannot locate the package, check the delivery location and with other members of your household, then contact us.

We will work with you and the carrier to investigate. A carrier's delivery scan does not, by itself, remove any responsibility we have under applicable law.

9. Shipping Damage

Mirrors, glass products, and other fragile items should be inspected after delivery.

If a package or product appears damaged, take photos if it is safe to do so and email support@voobanghome.com. Keep the packaging where safe and reasonably practical while we review the issue.

Do not use or handle a product that contains broken glass or appears unsafe.

Please refer to our Return & Refund Policy for remedies relating to damaged, defective, or incorrectly supplied items.

10. International Orders

If international shipping is offered, customs procedures may affect delivery.

Any import charges collected by us will be shown at checkout. Where import duties or taxes may be payable separately, we will disclose the applicable arrangements before you place the order.

11. Contact Us

For shipping and delivery questions, email:

support@voobanghome.com